Terms and Conditions

Please kindly take some time out to read the following terms and conditions to enjoy fuss-free and enjoyable online experiences.

You may click on the links below to go directly to the sections.

PINGPONG SG Online Shop Terms and Conditions
PINGPONG SG Website Terms and Conditions

Online Shop

GENERAL

  1. As a sole trader, I don’t have standard working hours. I will try to arrange the shipment on the same day or next day the order is placed. If there are any changes due to personal schedules, I will delegate the shipping task or let you know in advance.
  2. For all sales enquiry, kindly email us at sgpingpongsg@gmail.com with your order number.
  3. All transactions (emails and payment verifications) will be attended to within 1-2 working days.

GENERAL PURCHASE AND DELIVERY

  1. Kindly ensure you have selected the correct type/colors before checking out.
  2. Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee of $4.50 will apply if parcel is returned.
  3. Orders will be shipped out within 1-2 working days (unless otherwise stated) upon payment verification.
  4. Mailing days include weekdays only, excluding weekends and public holidays.
  5. All orders are shipped out according to order number, we do not combine orders.
  6. The PINGPONG SG reserves the right to accept or reject any order(s).

MAKING A PURCHASE

  1. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
  2. Upon checking out your order, you will be directed to Paypal payment page. Please kindly make payment immediately via the Paypal popup page to secure your order.
  3. All orders will automatically be deemed void if you leave the Paypal popup page. Payment made will NOT be synced with our server should you leave the popup page, this will result in your items being OOS. In the event where payment is made but items are OOS, there will strictly not be any refunds made. A store credit will be issued.
  4. By carting out the item, it implies your intention and interest to make a purchase. The PINGPONG SG will reserve a slot for you. In the event where no payment is received and orders are cancelled, your account may be blacklisted from future purchases.
  5. All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.

DELIVERY 

  1. All local orders are delivered via SingPost unless otherwise stated. Orders can be tracked via https://www.singpost.com/ using your order number.
  2. A flat rate of SGD4 is charged.
  3. For orders of over SGD80, shipping fee is covered by The PINGPONG SG.
  4. We offer Standard Courier or Express Courier. Delivery will take 2-5 working days for Standard Courier and 1-2 working days for Express Courier.

PAYMENT

We accept Paypal payments only. This includes all credit cards, as well as Paypal registered accounts.

  1. For payments via Paypal, payment has to be made instantly. Please ensure that you reach the paypal payment gateway page via The PINGPONG SG website to ensure that your payment is received and updated successfully in our system. Payments made via a new browser will not be synced to our server, and that will mean your order status will not be updated automatically.
  2. Should you exit the payment gateway page and opt to transfer to our paypal account separately, a refund will be made via store credits if we are unable to reach your payment email on time.

No service fee will be charged at buyer’s side from PINGPONG SG or Paypal.

DISCOUNT CODES/ VOUCHERS

  1. If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
  2. Discount codes may or may not come with an expiry date. This will be informed accordingly.
  3. Discount codes are strictly non-extensible.
  4. Orders placed using discount codes are not applicable for exchange and returns.

GENERAL RETURNS AND DEFECTS/ WRONG ITEM SENT

  1. All returns have to be done within 5 working days from date of delivery and 3 working days after an email has been sent on the return/exchange procedure. Requests for exchanges and returns thereafter will not be entertained.
  2. All return items must be in their original condition, uncut with the packaging intact. Items which do not fulfill these criteria will be rejected duly. Customers will be required contact PINGPONG SG to arrange the return shipment and top up the delivery charges for mailing back of the parcel.

RETURNS

  1. Please note we do not make exchanges. Returns are applicable on regular priced orders only.
  2. Postage charges to and fro will be borne by the customer.
  3. Orders have to be mailed back via a trackable postage mode only.
  4. Do kindly seek our confirmation prior to returning your order.
  5. Please email us for more details on return and refund.

DEFECTS/ WRONG ITEMS SENT

  1. We apologize if a defective or wrong item was sent. For such cases, we will require them to be mailed back to us via registered mail or obtain a copy of Certificate of Posting (COP) at the post office. This will be made known in the email accordingly. Please do not send the item(s) back on your own accord.
  2. Kindly email us at sgpingpongsg@gmail.com with a snapshot of the defect or incorrect piece for us to advise you further.
  3. In such circumstances, if there is a replacement piece available, it will be sent out upon receiving the RA tracking number or snapshot of COP. However, if the item is no longer available, a refund will be made. Postage charges incurred will be refunded via together.
  4. Do kindly seek our confirmation prior to returning your order.
CONTESTS 
  1. All contests organized are open to Singapore customers only, unless otherwise stated.
  2. The PINGPONG SG reserves the right to amend the terms from time to time without prior notice. If you have any clarifications, kindly email us at sgpingpongsg@gmail.com

 

PINGPONG SG Website

LEGAL NOTICES

We, the Operators of this Website, provide it as a public service to our users.

Please carefully review the following basic rules that govern your use of the Website. Please note that your use of the Website constitutes your unconditional agreement to follow and be bound by these Terms and Conditions of Use. If you (the “User”) do not agree to them, do not use the Website, provide any materials to the Website or download any materials from them.

The Operators reserve the right to update or modify these Terms and Conditions at any time without prior notice to User. Your use of the Website following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions of Use whenever you use the Website.

These Terms and Conditions of Use apply to the use of the Website and do not extend to any linked third party sites. These Terms and Conditions, which are hereby incorporated by reference, contain the entire agreement (the “Agreement”) between you and the Operators with respect to the Website. Any rights not expressly granted herein are reserved.

PERMITTED AND PROHIBITED USES

You may use the Website for the sole purpose of sharing and exchanging ideas with other Users. You may not use the the Website to violate any applicable local, state, national, or international law, including without limitation any applicable laws relating to antitrust or other illegal trade or business practices, any rules of any national or other securities exchange, and any Singapore laws, rules, and regulations governing the export and re-export of commodities or technical data.

You may not upload or transmit any material that infringes or misappropriates any person’s copyright, patent, trademark, or trade secret or disclose via the Website any information the disclosure of which would constitute a violation of any confidentiality obligations you may have.

You may not upload any viruses, worms, Trojan horses, or other forms of harmful computer code, nor subject the Website’s network or servers to unreasonable traffic loads, or otherwise engage in conduct deemed disruptive to the ordinary operation of the Website.

You are strictly prohibited from communicating on or through the Website any unlawful, harmful, offensive, threatening, abusive, libelous, harassing, defamatory, vulgar, obscene, profane, hateful, fraudulent, sexually explicit, racially, ethnically, or otherwise objectionable material of any sort, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.

You are expressly prohibited from compiling and using other Users’ personal information, including addresses, telephone numbers, fax numbers, email addresses or other contact information that may appear on the Website, for the purpose of creating or compiling marketing and/or mailing lists and from sending other Users unsolicited marketing materials, whether by facsimile, email, or other technological means.

You also are expressly prohibited from distributing Users’ personal information to third-party parties for marketing purposes. The Operators shall deem the compiling of marketing and mailing lists using Users’ personal information, the sending of unsolicited marketing materials to Users, or the distribution of Users’ personal information to third parties for marketing purposes as a material breach of these Terms and Conditions of Use, and the Operators reserve the right to terminate or suspend your access to and use of the Website and to suspend or revoke your membership in the consortium without refund of any membership dues paid.

The Operators note that unauthorized use of Users’ personal information in connection with unsolicited marketing correspondence also may constitute violations of various state and federal anti-spam statutes. The Operators reserve the right to report the abuse of Users’ personal information to the appropriate law enforcement and government authorities, and the Operators will fully cooperate with any authorities investigating violations of these laws.

USER SUBMISSIONS

The Operators do not want to receive confidential or proprietary information from you through the Website. Any material, information, or other communication you transmit or post (“Contributions”) to the Website will be considered non-confidential.

All contributions to this site are licensed by you under the MIT License to anyone who wishes to use them, including the Operators.

If you work for a company or at a University, it’s likely that you’re not the copyright holder of anything you make, even in your free time. Before making contributions to this site, get written permission from your employer.

USER DISCUSSION LISTS AND FORUMS

The Operators may, but are not obligated to, monitor or review any areas on the Website where users transmit or post communications or communicate solely with each other, including but not limited to user forums and email lists, and the content of any such communications. The Operators, however, will have no liability related to the content of any such communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. The Operators may edit or remove content on the Website at their discretion at any time.

USE OF PERSONALLY IDENTIFIABLE INFORMATION

You agree to provide true, accurate, current, and complete information when registering with the Website. It is your responsibility to maintain and promptly update this account information to keep it true, accurate, current, and complete. If you provides any information that is fraudulent, untrue, inaccurate, incomplete, or not current, or we have reasonable grounds to suspect that such information is fraudulent, untrue, inaccurate, incomplete, or not current, we reserve the right to suspend or terminate your account without notice and to refuse any and all current and future use of the Website.

Although sections of the Website may be viewed simply by visiting the Website, in order to access some Content and/or additional features offered at the Website, you may need to sign on as a guest or register as a member. If you create an account on the Website, you may be asked to supply your name, address, a User ID and password. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur in connection with your password or account. You agree to immediately notify us of any unauthorized use of either your password or account or any other breach of security. You further agree that you will not permit others, including those whose accounts have been terminated, to access the Website using your account or User ID. You grant the Operators and all other persons or entities involved in the operation of the Website the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Website and in the provision of services to you. The Operators cannot and do not assume any responsibility or liability for any information you submit, or your or third parties’ use or misuse of information transmitted or received using website.

You agree to defend, indemnify and hold harmless the Operators, agents, vendors or suppliers from and against any and all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or related to your use or misuse of the Website, including, without limitation, your violation of these Terms and Conditions, the infringement by you, or any other subscriber or user of your account, of any intellectual property right or other right of any person or entity.

TERMINATION

These Terms and Conditions of Use are effective until terminated by either party. If you no longer agree to be bound by these Terms and Conditions, you must cease use of the Website. If you are dissatisfied with the Website, their content, or any of these terms, conditions, and policies, your sole legal remedy is to discontinue using the Website. The Operators reserve the right to terminate or suspend your access to and use of the Website, or parts of the Website, without notice, if we believe, in our sole discretion, that such use (i) is in violation of any applicable law; (ii) is harmful to our interests or the interests, including intellectual property or other rights, of another person or entity; or (iii) where the Operators have reason to believe that you are in violation of these Terms and Conditions of Use.

WARRANTY DISCLAIMER

The website and associated materials are provided on an “as is” and “as available” basis. To the full extent permissible by applicable law, the operators disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, or non-infringement of intellectual property. The operators make no representations or warranty that the website will meet your requirements, or that your use of the website will be uninterrupted, timely, secure, or error-free; nor do the operators make any representation or warranty as to the results that may be obtained from the use of the website. The operators make no representations or warranties of any kind, express or implied, as to the operation of the website or the information, content, materials, or products included on the website.
In no event shall the operators or any of their agents, vendors or suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information) arising out of the use, misuse of or inability to use the website, even if the operators have been advised of the possibility of such damages. This disclaimer constitutes an essential part of this agreement. Because some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
You understand and agree that any content downloaded or otherwise obtained through the use of the website is at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data or business interruption that results from the download of content. The operators shall not be responsible for any loss or damage caused, or alleged to have been caused, directly or indirectly, by the information or ideas contained, suggested or referenced in or appearing on the website. Your participation in the website is solely at your own risk. No advice or information, whether oral or written, obtained by you from the operators or through the operators, their employees, or third parties shall create any warranty not expressly made herein. You acknowledge, by your use of the website, that your use of the website is at your sole risk.
Under no circumstances and under no legal or equitable theory, whether in tort, contract, negligence, strict liability or otherwise, shall the operators or any of their agents, vendors or suppliers be liable to user or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the website or for any breach of security associated with the transmission of sensitive information through the website or for any information obtained through the website, including, without limitation, damages for lost profits, loss of goodwill, loss or corruption of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of the operators has been advised of or should have known of the possibility of such damages.
The operator’s total cumulative liability for any and all claims in connection with the website will not exceed five Singapore dollars ($5.00). User agrees and acknowledges that the foregoing limitations on liability are an essential basis of the bargain and that the operators would not provide the website absent such limitation.

LINKS TO OTHER MATERIALS

The Website may contain links to sites owned or operated by independent third parties. These links are provided for your convenience and reference only. We do not control such sites and, therefore, we are not responsible for any content posted on these sites. The fact that the Operators offer such links should not be construed in any way as an endorsement, authorization, or sponsorship of that site, its content or the companies or products referenced therein, and the Operators reserve the right to note its lack of affiliation, sponsorship, or endorsement on the Website. If you decide to access any of the third party sites linked to by the Website, you do this entirely at your own risk. Because some sites employ automated search results or otherwise link you to sites containing information that may be deemed inappropriate or offensive, the Operators cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

NOTIFICATION OF POSSIBLE COPYRIGHT INFRINGEMENT

In the event you believe that material or content published on the Website may infringe on your copyright or that of another, please contact us.